1. Jak to działa / Ogólne zasady SWAPP Poznaj podstawowe informacje na temat działania platformy SWAPP – od własności mieszkania po różnice względem tradycyjnych platform.
• Create a profile – Add information about yourself and your home or apartment.
• Choose a subscription – Quarterly or annual. You’ll join the community, gain access to all platform features, and receive free points – our internal currency that you can also earn by sharing your home or buying them within the app.
• Find an offer and arrange an exchange – You have three options:
• Simultaneous exchange – both parties host each other at the same time.
• Non-simultaneous exchange for points – someone stays at your home now, and you collect points that you can use to stay at others’ places later.
• Stay in exchange for help – you can live at someone’s place in return for pet care, gardening, or assistance with daily chores.
• Travel and exchange – Discover the world by staying in real homes, without accommodation costs and with benefits for both sides.
No, you don’t need to own a home to use SWAPP. You can participate in the platform even without having your own property. All you need is an agreement with someone who allows you to use their home under specific terms.
This could be in exchange for a small favor, like pet sitting or helping with household tasks. It’s up to you and the owner to decide how to arrange it. You can also book stays using tokens — either by purchasing them through the platform or earning them by offering services or supporting the community in various ways.
SWAPP is built on flexibility and trust, so there are many ways to get involved without being a property owner.
Yes, you can - but only properties that you either own or have explicit permission to list can be made available for exchange.
When submitting a listing, we verify ownership documents or, in the case of rented properties, a signed permission from the landlord. While we allow non-owner listings, we strongly prefer that the home belongs to the person offering it. In such cases, the verification process may take longer and require additional steps.
Keep in mind, you can still use SWAPP without listing a home yourself - for example, by using tokens. However, if you own the property and engage in a 1-to-1 exchange, you avoid additional costs and manage the terms directly with the other party.
Yes, absolutely — SWAPP allows international exchanges, including within the European market and beyond.
However, please note that our official property verification and insurance coverage currently apply only to listings located in Poland. For your safety, we recommend that you personally verify the property and host when arranging an international exchange.
While the platform facilitates the connection, taking extra steps to confirm details on your side ensures a smooth and secure experience abroad.
You don’t have to pay to start using SWAPP, but free access is limited. Without an active subscription, you can browse the app but won’t be able to list your property or contact other users who have homes available for exchange.
We highly recommend the paid version, which unlocks full functionality — including verified listings, access to member profiles, and messaging.
If you’re in the process of registering your property, you can submit it without payment. However, the listing will remain inactive and invisible to others until your subscription is activated.
SWAPP offers more than just a place to stay — it provides a secure, community-driven exchange experience. One of our key advantages is the inclusion of standard insurance packages, covering both hosts and guests with civil liability protection during each stay.
Additionally, users can expand their coverage with optional add-ons, tailored to their needs. Our platform is also available through flexible subscription models — quarterly or yearly — making it ideal for both frequent exchangers and those looking for occasional getaways at an attractive price.
Just remember, full access to features and insurance is only available while your subscription is active.
2. Bezpieczeństwo i ochrona Dowiedz się, jak dbamy o bezpieczeństwo użytkowników, ochronę danych i zabezpieczenia w przypadku problemów.
Yes, absolutely. Every user who wishes to participate in a home exchange must go through a verification process before making a reservation. This includes identity confirmation via government-issued ID and a live selfie check — ensuring the person is who they claim to be.
Our system is designed to prevent identity fraud and detect inconsistencies, providing you with peace of mind when sharing your home. While no system is entirely immune to misuse, SWAPP prioritizes security by carefully vetting both hosts and guests to create a safe and trusted environment for everyone.
Every user who wants to book or offer a stay must complete identity verification. This includes submitting a valid government-issued ID — such as a passport or national identity card — depending on the country of residence.
In addition, each user must complete a real-time identity check using a webcam or phone camera, which compares their live image with the provided document. This ensures the authenticity of the person and helps maintain a secure and trustworthy community on the SWAPP platform.
Yes, every exchange arranged through the SWAPP platform includes a basic insurance package, details of which can be found in our Terms & Conditions. This civil liability insurance applies to both the host and the guest, and is designed to cover basic damages up to a specified amount.
What kind of damages are covered? The policy includes protection against damage to items left in the home — such as electronics, televisions, kitchen appliances, furniture, and other household equipment or accessories.
To ensure coverage, the home must be documented with accurate photos prior to the exchange, along with estimated values of key items.
For those looking for added protection, the insurance can be upgraded with optional extended packages. This shared liability insurance is meant to protect both sides and help avoid costly regress claims — which is why we highly recommend taking full advantage of it.
If you notice any damage during or after your stay, it must be reported immediately — and no later than 3 days after the end of the booking period. To file a report, simply fill out the damage report form available through our support center.
Once submitted, the case will be reviewed and forwarded to our insurance partner, who will contact you directly to assess the damage and determine the appropriate compensation.
Please note that any claims made after the 3-day window will not be eligible for reimbursement. Additionally, all reported damages may be verified by the insurer, including direct communication with the host, who must confirm the occurrence of the incident.
Yes, your data is fully protected on the SWAPP platform. We use SSL encryption confirmed by trusted certificates, ensuring that all communication between your device and our servers is securely encrypted.
All data is stored on certified servers located within the European Union, meeting strict EU data protection standards. Additionally, information used for identity verification — such as ID documents and photos — is not stored on the platform. This data is used solely for authentication purposes and is never saved by SWAPP or our verification provider.
You can rest assured that your privacy is a top priority. On top of that, SWAPP holds insurance that covers the protection of personal data under applicable regulations.
If a guest violates the house rules, you can report the issue directly to our support team. We will review the situation and contact the guest to address the concern. Depending on the severity of the violation, consequences may include a formal warning, termination of their access to the platform, or a permanent account ban.
Please note that such actions do not release the guest from responsibility for any damages caused.
In the case of minor violations, you also have the option to leave a negative review once the stay has ended, helping to inform future hosts and maintain trust within the community.
3. Zasady wymiany Wszystko o wymianach niestandardowych, tokenach i elastycznym podejściu do podróżowania.
Last-minute cancellations are strongly discouraged and may lead to serious consequences. If a host cancels shortly before the agreed stay, SWAPP reserves the right to suspend or ban their account. In addition, a penalty fee — equal to the value of the exchange — may be applied.
If a guest cancels less than 7 days before check-in, penalty fees may be charged to their account. If these fees result in a negative balance that is not resolved, SWAPP may suspend the account and initiate recovery procedures.
However, if both parties mutually agree to cancel, and the situation is handled with mutual respect, no penalties will apply — the platform does not interfere in such cases.
In any situation involving cancellations or disputes, we encourage users to contact support immediately. If a guest loses their reservation due to a host’s cancellation, our team will assist in finding an alternative property with similar parameters and location.
Yes! Our platform allows non-simultaneous exchanges – someone can use your home now, and you visit their place later or spend the points earned from sharing your home to stay with another user. Additionally, stays in exchange for help (e.g., pet care, garden watering, daily chores) are also possible. This is a flexible exchange based on trust and cooperation.
Yes! Swapp supports longer stays – it all depends on the individual agreements between users. If both parties agree, you can stay for weeks or even months.
Of course! You can exchange with the same or different users as often as you like. Exchanges can be arranged for any length of time and at convenient dates for you.
Yes, definitely! If you plan to work remotely during your exchange, we recommend checking beforehand that the location has a stable internet connection and suitable equipment if you don’t have your own.
You can exchange whenever you want – the platform is available year-round. It depends on availability and arrangements with other users. You don’t have to wait for holidays – weekends, weekdays, or longer stays off-season are all possible!
4. Społeczność i grupy Dowiedz się, czym jest społeczność SWAPP, jakie daje przywileje i jak się do niej dołączyć.
To join the Swapp community, simply purchase a subscription – quarterly or annual. This gives you full access to the platform and the opportunity to join our private Facebook group, where we build an active, engaged Swapp user community.
Not yet, but we plan to organize online and in-person meetings and events related to the Swapp platform in the future. We want our community to connect, share experiences, and inspire new exchanges.
Absolutely not! Swapp is for everyone – regardless of age. What matters is openness, trust, and the willingness to share your space with others.
We provide customer service in your native language, a rating and review system, identity verification based on official documents, and a stable, dedicated team ready to talk, listen to suggestions, and assist you at every stage of using the platform.
By joining our private group, you get access to the latest app news, can participate in contests with points as prizes, see the newest and most interesting locations added to the platform first, and share your exchange experiences, ask questions, and build relationships with other Swapp members.
5. Profile, wyszukiwanie i komunikacja Dowiedz się, czym jest społeczność SWAPP, jakie daje przywileje i jak się do niej dołączyć.
Before exchanging, check the rating and review system to assess the listing’s reliability. You can also ask the user for a short video tour, a live conversation (e.g., video chat), or contact details of someone who has previously exchanged with them. This gives you confidence and peace of mind before traveling.
Of course! You decide with whom and when to exchange – you set the dates and details. Every user is verified, so you can be sure they are genuine. However, if something feels off or raises doubts, you don’t have to finalize the exchange. Your safety and comfort are the priority.
Absolutely! After each exchange, sharing your home, or using someone else’s offer, you can leave feedback and ratings. This helps build trust in the community and makes it easier for others to make decisions.
Yes, you can list an offer to exchange just a room – someone might be looking for that. However, we recommend sharing whole apartments or houses because they reach a wider audience and increase your chances of a successful exchange. Still, if you prefer to share only a room, that’s possible too.
Our platform includes all types of properties — from city center apartments, detached houses, to countryside cottages and holiday apartments. Every home type has a chance for exchange!
To boost your chances, provide a detailed and attractive description of your home and add high-quality photos. Be active – regularly browse offers and respond quickly to messages. It’s also worth joining our private group to network and meet other users. The more open and communicative you are, the easier it is to find the perfect exchange!
Yes, definitely! Contacting other users before finalizing an exchange is even recommended. This way, you can discuss details, clear doubts, and ensure both parties feel comfortable before making a decision.
Verification of data and documents usually takes 1 to 3 business days. This ensures users are genuine and you can use the platform with confidence.
6. Codzienne scenariusze i przygotowanie domu Praktyczne pytania związane z codziennym użytkowaniem aplikacji i przygotowaniem nieruchomości.
It depends on the host’s rules. Always discuss this beforehand to confirm if pets are welcome. Transparent communication helps avoid misunderstandings and ensures comfort for both parties.
No obligation. You can arrange with the other party convenient conditions for handing over keys and details of the stay. It’s important everything is clear and agreed upon in advance to ensure comfort and security.
Make sure your home is clean and tidy, and that all essential appliances work properly. Provide basic supplies — bedding, towels, cleaning products. It’s helpful to leave instructions for appliances and local info. Secure valuables and inform guests about house rules. A well-prepared home increases positive reviews and successful exchanges.
Yes, you can add and manage multiple properties on one account, making it easier to organize your exchanges.
Yes, we recommend preparing the home clean and tidy before guests arrive to ensure a comfortable and pleasant stay. This also builds good reviews and increases chances for future successful exchanges.
We recommend providing basic essentials like towels and bedding for your guests’ comfort. Stocking the fridge is not required, but leaving some basic groceries or drinks is a nice gesture that can make a good impression and improve your exchange experience.
7. Subskrypcje i zarządzanie kontem Informacje o opłatach, anulacjach i zarządzaniu członkostwem.
It depends on the host’s rules. Always discuss this beforehand to confirm if pets are welcome. Transparent communication helps avoid misunderstandings and ensures comfort for both parties.
No obligation. You can arrange with the other party convenient conditions for handing over keys and details of the stay. It’s important everything is clear and agreed upon in advance to ensure comfort and security.
Make sure your home is clean and tidy, and that all essential appliances work properly. Provide basic supplies — bedding, towels, cleaning products. It’s helpful to leave instructions for appliances and local info. Secure valuables and inform guests about house rules. A well-prepared home increases positive reviews and successful exchanges.
Yes, you can add and manage multiple properties on one account, making it easier to organize your exchanges.
Yes, we recommend preparing the home clean and tidy before guests arrive to ensure a comfortable and pleasant stay. This also builds good reviews and increases chances for future successful exchanges.
We recommend providing basic essentials like towels and bedding for your guests’ comfort. Stocking the fridge is not required, but leaving some basic groceries or drinks is a nice gesture that can make a good impression and improve your exchange experience.