1. Jak to działa / Ogólne zasady SWAPP Poznaj podstawowe informacje na temat działania platformy SWAPP – od własności mieszkania po różnice względem tradycyjnych platform.
• Utwórz profil – Dodaj informacje o sobie oraz o swoim domu lub mieszkaniu.
• Wybierz subskrypcję – kwartalną lub roczną. Dołączysz do społeczności, zyskasz dostęp do wszystkich funkcji platformy i otrzymasz darmowe punkty – naszą wewnętrzną walutę, którą możesz także zdobywać, udostępniając swój dom lub kupując je w aplikacji.
• Znajdź ofertę i umów się na wymianę – masz trzy opcje:
• Wymiana jednoczesna – obie strony goszczą się nawzajem w tym samym czasie.
• Wymiana niejednoczesna za punkty – ktoś przebywa teraz w Twoim domu, a Ty zbierasz punkty, które możesz wykorzystać, by później zatrzymać się u innych.
• Pobyt w zamian za pomoc – możesz mieszkać u kogoś w zamian za opiekę nad zwierzętami, prace ogrodowe lub pomoc przy codziennych obowiązkach.
• Podróżuj i wymieniaj się – Odkrywaj świat, zatrzymując się w prawdziwych domach, bez kosztów zakwaterowania i z korzyściami dla obu stron.
2. Bezpieczeństwo i ochrona Dowiedz się, jak dbamy o bezpieczeństwo użytkowników, ochronę danych i zabezpieczenia w przypadku problemów.
Yes, absolutely. Every user who wishes to participate in a home exchange must go through a verification process before making a reservation. This includes identity confirmation via government-issued ID and a live selfie check — ensuring the person is who they claim to be.
Our system is designed to prevent identity fraud and detect inconsistencies, providing you with peace of mind when sharing your home. While no system is entirely immune to misuse, SWAPP prioritizes security by carefully vetting both hosts and guests to create a safe and trusted environment for everyone.
Every user who wants to book or offer a stay must complete identity verification. This includes submitting a valid government-issued ID — such as a passport or national identity card — depending on the country of residence.
In addition, each user must complete a real-time identity check using a webcam or phone camera, which compares their live image with the provided document. This ensures the authenticity of the person and helps maintain a secure and trustworthy community on the SWAPP platform.
Yes, every exchange arranged through the SWAPP platform includes a basic insurance package, details of which can be found in our Terms & Conditions. This civil liability insurance applies to both the host and the guest, and is designed to cover basic damages up to a specified amount.
What kind of damages are covered? The policy includes protection against damage to items left in the home — such as electronics, televisions, kitchen appliances, furniture, and other household equipment or accessories.
To ensure coverage, the home must be documented with accurate photos prior to the exchange, along with estimated values of key items.
For those looking for added protection, the insurance can be upgraded with optional extended packages. This shared liability insurance is meant to protect both sides and help avoid costly regress claims — which is why we highly recommend taking full advantage of it.
If you notice any damage during or after your stay, it must be reported immediately — and no later than 3 days after the end of the booking period. To file a report, simply fill out the damage report form available through our support center.
Once submitted, the case will be reviewed and forwarded to our insurance partner, who will contact you directly to assess the damage and determine the appropriate compensation.
Please note that any claims made after the 3-day window will not be eligible for reimbursement. Additionally, all reported damages may be verified by the insurer, including direct communication with the host, who must confirm the occurrence of the incident.
Yes, your data is fully protected on the SWAPP platform. We use SSL encryption confirmed by trusted certificates, ensuring that all communication between your device and our servers is securely encrypted.
All data is stored on certified servers located within the European Union, meeting strict EU data protection standards. Additionally, information used for identity verification — such as ID documents and photos — is not stored on the platform. This data is used solely for authentication purposes and is never saved by SWAPP or our verification provider.
You can rest assured that your privacy is a top priority. On top of that, SWAPP holds insurance that covers the protection of personal data under applicable regulations.
If a guest violates the house rules, you can report the issue directly to our support team. We will review the situation and contact the guest to address the concern. Depending on the severity of the violation, consequences may include a formal warning, termination of their access to the platform, or a permanent account ban.
Please note that such actions do not release the guest from responsibility for any damages caused.
In the case of minor violations, you also have the option to leave a negative review once the stay has ended, helping to inform future hosts and maintain trust within the community.
3. Zasady wymiany Wszystko o wymianach niestandardowych, tokenach i elastycznym podejściu do podróżowania.
Last-minute cancellations are strongly discouraged and may lead to serious consequences. If a host cancels shortly before the agreed stay, SWAPP reserves the right to suspend or ban their account. In addition, a penalty fee — equal to the value of the exchange — may be applied.
If a guest cancels less than 7 days before check-in, penalty fees may be charged to their account. If these fees result in a negative balance that is not resolved, SWAPP may suspend the account and initiate recovery procedures.
However, if both parties mutually agree to cancel, and the situation is handled with mutual respect, no penalties will apply — the platform does not interfere in such cases.
In any situation involving cancellations or disputes, we encourage users to contact support immediately. If a guest loses their reservation due to a host’s cancellation, our team will assist in finding an alternative property with similar parameters and location.
Yes! Our platform allows non-simultaneous exchanges – someone can use your home now, and you visit their place later or spend the points earned from sharing your home to stay with another user. Additionally, stays in exchange for help (e.g., pet care, garden watering, daily chores) are also possible. This is a flexible exchange based on trust and cooperation.
Yes! Swapp supports longer stays – it all depends on the individual agreements between users. If both parties agree, you can stay for weeks or even months.
Of course! You can exchange with the same or different users as often as you like. Exchanges can be arranged for any length of time and at convenient dates for you.
Yes, definitely! If you plan to work remotely during your exchange, we recommend checking beforehand that the location has a stable internet connection and suitable equipment if you don’t have your own.
You can exchange whenever you want – the platform is available year-round. It depends on availability and arrangements with other users. You don’t have to wait for holidays – weekends, weekdays, or longer stays off-season are all possible!
4. Społeczność i grupy Dowiedz się, czym jest społeczność SWAPP, jakie daje przywileje i jak się do niej dołączyć.
To join the Swapp community, simply purchase a subscription – quarterly or annual. This gives you full access to the platform and the opportunity to join our private Facebook group, where we build an active, engaged Swapp user community.
Not yet, but we plan to organize online and in-person meetings and events related to the Swapp platform in the future. We want our community to connect, share experiences, and inspire new exchanges.
Absolutely not! Swapp is for everyone – regardless of age. What matters is openness, trust, and the willingness to share your space with others.
We provide customer service in your native language, a rating and review system, identity verification based on official documents, and a stable, dedicated team ready to talk, listen to suggestions, and assist you at every stage of using the platform.
By joining our private group, you get access to the latest app news, can participate in contests with points as prizes, see the newest and most interesting locations added to the platform first, and share your exchange experiences, ask questions, and build relationships with other Swapp members.
5. Profile, wyszukiwanie i komunikacja Dowiedz się, czym jest społeczność SWAPP, jakie daje przywileje i jak się do niej dołączyć.
Before exchanging, check the rating and review system to assess the listing’s reliability. You can also ask the user for a short video tour, a live conversation (e.g., video chat), or contact details of someone who has previously exchanged with them. This gives you confidence and peace of mind before traveling.
Of course! You decide with whom and when to exchange – you set the dates and details. Every user is verified, so you can be sure they are genuine. However, if something feels off or raises doubts, you don’t have to finalize the exchange. Your safety and comfort are the priority.
Absolutely! After each exchange, sharing your home, or using someone else’s offer, you can leave feedback and ratings. This helps build trust in the community and makes it easier for others to make decisions.
Yes, you can list an offer to exchange just a room – someone might be looking for that. However, we recommend sharing whole apartments or houses because they reach a wider audience and increase your chances of a successful exchange. Still, if you prefer to share only a room, that’s possible too.
Our platform includes all types of properties — from city center apartments, detached houses, to countryside cottages and holiday apartments. Every home type has a chance for exchange!
To boost your chances, provide a detailed and attractive description of your home and add high-quality photos. Be active – regularly browse offers and respond quickly to messages. It’s also worth joining our private group to network and meet other users. The more open and communicative you are, the easier it is to find the perfect exchange!
Yes, definitely! Contacting other users before finalizing an exchange is even recommended. This way, you can discuss details, clear doubts, and ensure both parties feel comfortable before making a decision.
Verification of data and documents usually takes 1 to 3 business days. This ensures users are genuine and you can use the platform with confidence.
6. Codzienne scenariusze i przygotowanie domu Praktyczne pytania związane z codziennym użytkowaniem aplikacji i przygotowaniem nieruchomości.
It depends on the host’s rules. Always discuss this beforehand to confirm if pets are welcome. Transparent communication helps avoid misunderstandings and ensures comfort for both parties.
No obligation. You can arrange with the other party convenient conditions for handing over keys and details of the stay. It’s important everything is clear and agreed upon in advance to ensure comfort and security.
Make sure your home is clean and tidy, and that all essential appliances work properly. Provide basic supplies — bedding, towels, cleaning products. It’s helpful to leave instructions for appliances and local info. Secure valuables and inform guests about house rules. A well-prepared home increases positive reviews and successful exchanges.
Yes, you can add and manage multiple properties on one account, making it easier to organize your exchanges.
Yes, we recommend preparing the home clean and tidy before guests arrive to ensure a comfortable and pleasant stay. This also builds good reviews and increases chances for future successful exchanges.
We recommend providing basic essentials like towels and bedding for your guests’ comfort. Stocking the fridge is not required, but leaving some basic groceries or drinks is a nice gesture that can make a good impression and improve your exchange experience.
7. Subskrypcje i zarządzanie kontem Informacje o opłatach, anulacjach i zarządzaniu członkostwem.
It depends on the host’s rules. Always discuss this beforehand to confirm if pets are welcome. Transparent communication helps avoid misunderstandings and ensures comfort for both parties.
No obligation. You can arrange with the other party convenient conditions for handing over keys and details of the stay. It’s important everything is clear and agreed upon in advance to ensure comfort and security.
Make sure your home is clean and tidy, and that all essential appliances work properly. Provide basic supplies — bedding, towels, cleaning products. It’s helpful to leave instructions for appliances and local info. Secure valuables and inform guests about house rules. A well-prepared home increases positive reviews and successful exchanges.
Yes, you can add and manage multiple properties on one account, making it easier to organize your exchanges.
Yes, we recommend preparing the home clean and tidy before guests arrive to ensure a comfortable and pleasant stay. This also builds good reviews and increases chances for future successful exchanges.
We recommend providing basic essentials like towels and bedding for your guests’ comfort. Stocking the fridge is not required, but leaving some basic groceries or drinks is a nice gesture that can make a good impression and improve your exchange experience.
